On the day of departure your room is available until 10am. On the day of arrival, rooms are not usually available before 3pm. We apologise for any inconvenience.Deposit:
To confirm your booking we ask that you pay a deposit of 25%. The reservation is binding upon receipt of written confirmation from the hotel.
The stated prices are per person and day with half board excluding local taxes.
We ask for your understanding that for short stays a small surcharge will be raised.
Please note that the publishing of a new price list invalidates all previous price lists! No liability can be taken for errors, printing errors and changes in prices. The provisions for Austrian hotel contract law apply.
Up to 3 months prior to arrival, no cancellation costs. For cancellations made up to 1 month prior to arrival, 40% of the total price will be charged. Up to 1 week before arrival, 80% of the total price will be charged. For cancellations made in the week prior to arrival or for a “no show”, 90% of the total price will be charged.
Offers & packages:
Special offers and package prices are only available when book directly with Alpen-Karawanserai and when no other offers apply.
Cash payment in euro, EC debit cards, advance bank transfer andVisa or MastercardDogs:
Only on arrangement at time of booking. No entry to the dining rooms. A charge of 15€ per day will be raised and excludes food.
Non-smoking – Smoking?
Please be advised that our rooms are non-smoking rooms and that smoking is not possible in the entire dining area. You are welcome to smoke on the balcony or at the hotel bar.
If you are not able to keep a planned appointment in our spa, we kindly ask that you let us know at least 1 day in advance. Otherwise we will be forced to charge 100% of the treatment price.
In the absence of European cancellation insurance, the following conditions apply:
In the case of cancellation up to 8 weeks before arrival, we will refund the deposit less a 20 euro processing fee. Cancellation from the 8th week before arrival will see the deposit forfeited in our favour. In the case of cancellations made in the 4 weeks prior to arrival, 80% of the total price will be charged, 2 weeks prior to arrival, 100% will be charged. In the case of late arrival or early departure, the entire period will be charged.